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Help Center

Find answers to your questions and get the support you need to make the most of Oysloe marketplace

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Getting Started

Learn how to create an account, set up your profile, and start using OYSLOE marketplace.

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Buying Guide

Everything you need to know about browsing, purchasing, and managing your orders.

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Selling Guide

Complete guide to listing products, managing inventory, and growing your business.

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Property Viewing

Learn how to book property viewings, understand fees, and make confident decisions.

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Payments & Billing

Information about payment methods, fees, refunds, and billing questions.

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Safety & Security

Learn about our security measures and how to protect your account and transactions.

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App Support

Get help with the OYSLOE mobile app, troubleshooting, and app-specific features.

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How to Shop Products on OYSLOE

A complete guide to browsing and purchasing products

Step 1: Browse Wide Range of Products

Shop a wide range of quality products from trusted sellers across Ghana. Whether it's tech, fashion, or home essentials, OYSLOE makes it easy to find what you need with powerful search and smart filters.

  • Use advanced search filters to find exactly what you need
  • Browse by category, price range, location, and more
  • Read detailed product descriptions and view high-quality images
  • Check seller ratings and reviews for confidence

Step 2: Pay Fixed Small Ordering Fee

Pay a small ordering fee to place your request — this connects you with the seller or delivery agent.

💡 Important Note: This fee is not for the item or delivery itself. It's a service fee that connects you with the seller or delivery agent.

Step 3: Pay on Delivery or Decline

Once you've made your choice, place your order in seconds and enjoy:

  • ✔️ Real-time updates - Track your order from placement to delivery
  • ✔️ Direct access to sellers or delivery agents - Communicate directly for any questions
  • ✔️ Full tracking from dispatch to doorstep - Know exactly where your order is
  • ✔️ Pay on delivery - Only pay when you're satisfied with the product
  • ✔️ Decline option - You can decline the order if it doesn't meet your expectations

How to View Properties on OYSLOE

A complete guide to booking and viewing properties

Step 1: Find the Right Property

Browse through thousands of property listings across Ghana. Use our advanced filters to find properties that match your criteria:

  • Filter by location, price range, property type, and amenities
  • View high-quality photos and virtual tours
  • Read detailed property descriptions and specifications
  • Check agent ratings and reviews

Step 2: Risk-Free Booking at Small Fee

To schedule a visit, pay a small booking fee. This confirms your interest and connects you to the agent — but does not cover the walking fee or time charges.

💡 Additional charges — a fixed walking fee and time-based fee — will apply during the appointment

Step 3: Visit & Decide with Confidence

The agent will start and end the appointment timer, and you'll be charged accordingly. View the space, ask questions, and if it doesn't feel right, you can walk away — no rent or deposit required.

  • ✔️ Timed appointments - Agent controls the timer for accurate billing
  • ✔️ Ask questions freely - Get all the information you need
  • ✔️ No pressure to commit - Walk away if it's not right for you
  • ✔️ No rent or deposit required - Only pay for the viewing service
  • ✔️ Transparent pricing - Know exactly what you're paying for

Frequently Asked Questions

Quick answers to the most common questions

How do I create an account on OYSLOE?

Creating an account is easy! Simply click the "Sign Up" button, enter your phone number, and follow the verification process. You'll receive a verification code via SMS to complete your registration.

What are the fees for selling on OYSLOE?

OYSLOE charges a 5% transaction fee on all sales for standard sellers. Premium sellers enjoy a reduced rate of 3%. Payment processing fees may also apply depending on your chosen payment method.

How do I list my first product?

To list your first product, go to your seller dashboard, click "Add New Listing," upload high-quality photos, write a detailed description, set your price, and choose your shipping options. Your listing will be reviewed and published within 24 hours.

What payment methods are accepted?

We accept multiple payment methods including mobile money (MTN, Vodafone, AirtelTigo), bank transfers, and credit/debit cards. All payments are processed securely through our trusted payment partners.

How do I handle returns and refunds?

Buyers can request returns within 7 days of receiving their order. Sellers are responsible for setting their own return policies. OYSLOE provides dispute resolution services to help resolve conflicts between buyers and sellers.

Is my personal information secure?

Yes, we take your privacy and security seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your consent. Read our Privacy Policy for more details.

How do I contact customer support?

You can reach our customer support team through multiple channels: email at support@bricsky.com, phone at +233 30 395 9615, WhatsApp, or through the live chat feature in our mobile app. We typically respond within 24 hours.

Can I sell services on OYSLOE?

Currently, OYSLOE focuses on physical products. However, we're working on expanding to include service listings in the future. Stay tuned for updates!

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