1. Introduction
Welcome to OYSLOE ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform, mobile application, and related services.
By using OYSLOE, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Profile picture, business details, location, and preferences
- Transaction Information: Purchase history, payment information, and delivery addresses
- Communication: Messages, reviews, ratings, and feedback you provide
- Seller Information: Business registration details, tax information, and verification documents
2.2 Automatically Collected Information
When you use our platform, we automatically collect certain information:
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Data: Pages visited, time spent, search queries, and interactions with content
- Location Data: GPS location (with your consent) and IP address for location-based services
- Log Data: Server logs, error reports, and performance data
2.3 Information from Third Parties
We may receive information from third-party sources, including:
- Social media platforms when you connect your accounts
- Payment processors for transaction verification
- Background check services for seller verification
- Analytics providers for usage insights
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
- Create and manage your account
- Process transactions and payments
- Facilitate communication between buyers and sellers
- Provide customer support and resolve disputes
- Verify seller identities and business information
3.2 Platform Improvement
- Analyze usage patterns and optimize user experience
- Develop new features and services
- Conduct research and analytics
- Improve security and prevent fraud
3.3 Communication
- Send transaction notifications and updates
- Provide customer service and support
- Send marketing communications (with your consent)
- Notify you about policy changes and updates
3.4 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our rights and prevent fraud
- Enforce our Terms of Service
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our platform:
- Payment processors for secure transactions
- Cloud storage providers for data hosting
- Analytics services for usage insights
- Customer support tools for assistance
4.2 Business Partners
We may share information with business partners for:
- Joint marketing initiatives (with your consent)
- Integrated services and features
- Business development opportunities
4.3 Legal Requirements
We may disclose your information when required by law or to protect our rights:
- Comply with legal obligations and court orders
- Protect against fraud, security threats, or illegal activities
- Enforce our Terms of Service and policies
- Protect the safety and rights of our users
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
5.1 Security Measures
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Incident Response: Procedures for handling security breaches
5.2 Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and prevent fraud
6. Your Rights and Choices
You have certain rights regarding your personal information:
6.1 Access and Control
- Access: Request a copy of your personal information
- Update: Correct or update your information
- Delete: Request deletion of your account and data
- Portability: Request data in a portable format
6.2 Communication Preferences
- Opt-out of marketing communications
- Manage notification settings
- Control email preferences
6.3 Location Services
You can control location permissions through your device settings and our app settings.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
7.1 Types of Cookies
- Essential Cookies: Required for basic platform functionality
- Performance Cookies: Help us understand how users interact with our platform
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Deliver relevant advertisements
7.2 Cookie Management
You can control cookies through your browser settings and our cookie preferences center.
8. Children's Privacy
OYSLOE is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Ghana. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Sending you an email notification
- Displaying a notice in our mobile application
Your continued use of OYSLOE after any changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: